Frequently Asked Questions
Everything you need to know about your SONGMICS HOME experience.
What shipping methods do you offer and what are the costs?
We offer standard ground shipping across the contiguous United States. Shipping costs are calculated at checkout based on the weight and dimensions of your selected home furniture and storage items.
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
What is your return policy for furniture items?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item in its original packaging and condition for a full refund, minus any applicable shipping fees.
Do SONGMICS HOME products come with a warranty?
Yes, all our products come with a standard 1-year warranty covering manufacturing defects. Please contact our support team with your order ID and photos of the issue to initiate a claim.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are assembly tools included with the furniture?
Most of our furniture items include all necessary hardware and tools required for assembly, along with a detailed instruction manual to help you set up your new home pieces quickly.